Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping on qualifying orders:

    • Domestic: Free shipping on orders over $150 USD
    • International: Free shipping on orders over $150USD

    For international orders, please note that Customs duties(import taxes) are NOT YET included at checkout. Once your order arrives in the destination country, DHL will contact you directly regarding any applicable charges before delivery.

  • Yes, we ship our products worldwide.

    Free shipping is available for both domestic and international orders, provided the minimum order values are met.

    Please note that for international orders, Customs duties(import taxes) are NOT YET included at checkout. DHL will contact you once your shipment arrives in the destination country regarding any applicable charges before delivery.

  • A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within a month after the purchase is made.

  • In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

    In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

    In the case when a product has been damaged, and the damage is not covered by your warranty, you arenot eligible for a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.